IT/Telecoms Wholesaler

Background

This leading distributor of IT and telecom solutions provides customers with a flexible, market leading offering to meet the demanding needs of all business types and sizes across all sectors.

Project

Following this client’s UK and International growth, a Davies & Robson Interim Manager was assigned with a short term brief to project manage performance initiatives to improve customer service levels.

Challenge

Over the mid and longer term there was a requirement for a more fundamental transformation of warehouse operations resulting in greater efficiencies and capacity for further growth.

Result

Implementation of reconfiguration of warehouse layout increasing pallet and tote storage capacity by 23%
Improving same day pick, pack and despatch performance from 96% to 99.1%
Significantly reduced error rates for complex and fluctuating order profile.
Improved communication and cooperation between all functional departments through introduction of daily management briefings
Reconfiguration of sub-assembly processes
Improved daily productive output performance through introduction of takt time performance measures and implemented revised warehouse and assembly layout to eliminate bottle necks

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