Manheim is one of the UK’s largest vehicle auction networks. Owned by the global group Cox Auto with revenues of $2.6 bn. Manheim has 16 auction centres across the UK offering over 320,000 vehicles a year across 50+ weekly auctions. The company manages the transport, inspection, valeting, reconditioning and auctioning of cars from fleet users and dealers to the second-hand car market.
Following several years of growth, Manheim had identified a need to reassess the optimum transport operating model for the business. After a detailed consultancy and modelling exercise by Davies & Robson, a business decision was made to restructure from locally and regionally managed transport operations to a centralised UK model using a national control tower.
Implementing the new working model for a multi-million pound, multisite transport operation required a complete organisational restructure and working with stakeholders across the business. The solution included a new transport planning systems, an MIS implementation, recruitment and the development of a culture aligned to the new working practices and priorities.
Davies & Robson provided an experienced transport programme manager to deliver these changes. With a senior and commercial transport background, they effectively lead and coordinate this complex, multi stream programme; delivering a successful implementation despite the challenge of having to work almost entirely remotely.
“The changes to our transport operations were a significant business change and getting their implementation right was crucial to the future success of the business’ customer service offering. John effectively led multiple workstreams and stakeholders in challenging circumstances to deliver the solution required.”
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