Consultants in Logistics
food manufacturing distribution interim

Turnaround Contractor's Operational & Commercial Performance


A large scale food manufacturing distribution operation managed by a logistics contractor was experiencing serious operational issues following implementation. An experienced Davies & Robson team headed by a Davies & Robson interim manager was engaged to turnaround its operational and commercial performance.


The brief was to take overall operational responsibility for the contract which ultimately also required the management of the contract commercials and managing board level customer liaison.


  • A newly established distribution operation involving both warehousing and c50 vehicles with a contract budget of £4m per annum
  • A challenging new contract implementation presenting significant space, process and resource issues resulting in major service failure


Following an analysis of the operational data, the SoPs, customer requirements and the available contract resources, a wide range of changes were implemented. In the short term operational processes and deliverables were redesigned delivering significant performance improvements. The next stage was a management and accountability restructure with the introduction of KPIs. Throughout this challenging improvement programme James, the interim manager, maintained a constructive dialogue with both the logistics contractor and the food manufacturer addressing their concerns and informing them of changes and progress.

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